Wedzig allows vendors to create a cancellation policy that works best for each of their offering.
In case if a customer cancels a booking the cancellation policy is defined as follows:
- From the moment of booking, the customer has 7 days for free cancellation*
- Once Wedzig charges vendor prepayment it is non-refundable.
- If the customer cancels the booking for an unexcused reason within the period set by vendor - 50% of the remaining amount will be returned to the customer after deduction transaction and banking costs.
- If the customer cancels the booking for an unexcused reason after the date set by the vendor no amount will be refunded.
A reservation is officially canceled when the customer clicks the cancellation button on the cancellation confirmation page, which they can find in My Account> My Orders > Cancel.